Contact Knovli
Knovli is made by a small team at Harborframe Labs LLC, and a person reads every message. Use the form below, or pick the fastest route for what you need.
Send us a message
Fill this in and we will email you a 6-digit code. Enter the code and your message is on its way to us — that one extra step is how we know the reply address is really yours.
Message sent. We will reply to , usually within a few working days.
Help with your account
If you can sign in, open the Help Center from the menu inside Knovli and send your message there. We can see which account it came from, and the reply arrives in the same place.
If you cannot sign in, write to support@harborframelabs.com from the email address on the account and tell us what happens when you try. Many questions are already answered on the Help page.
Report a deck or a person
Every public deck has a report button — that is the quickest way, because the report arrives attached to the deck. If you cannot use it, email support@harborframelabs.com with a link. Student data and safety explains what happens next.
Schools and districts
For rostering, single sign-on, a data agreement or a quote for a school or district, write to support@harborframelabs.com with your school’s name and roughly how many teachers and students would use it. Knovli for teachers and Pricing cover what an individual teacher can set up on their own.
Parents and privacy requests
To review, correct or delete your child’s information, or to withdraw consent, write to support@harborframelabs.com. We answer privacy requests within 30 days. Knovli for parents has more.
Everything else
Ideas, corrections to a deck Knovli published, press, or something we have got wrong on this site: support@harborframelabs.com. If you would like to publish content on Knovli, see Creators.
Common questions
Why do you email me a code first?
So nobody can send us a message pretending to be you, and so we know our reply will reach you. The code works for 10 minutes.
How quickly will I get a reply?
We aim to answer within a few working days, and privacy requests within 30 days.
Is there a phone number?
No. Support is by message, so there is a written record for both of us.
I forgot my password. What do I do?
Use the reset link on the sign-in page. If the email does not arrive, write to us from the address on the account.